Qualities of a Good Spa Management Software
A spa offers ideal environment for people to rest as they receive other beauty treatment services. Massage is one of the services provided at the spa and has huge health benefits. Apart from massage, there are other services provided in a spa including nail care, face care, body treatment, etc. To effectively run a spa, one will require to have managerial skills, and probably incorporate with beauty skills. There are available software a smooth running of a spa in the market today. A good spa management software contains various characteristics as discussed below.
Look for a software that will allow clients to book for appointments online. Look for a software where clients can book appointments for themselves online through a booking website anywhere and anytime. The same software can be sending appointment reminders to clients via text messages or mail provided by the client. System users should also be able to plan their days based on the appointments allocated to each employee.
The spa management system should be able to keep an updated record of all the inventories in every department, such as message department, manicure, and pedicure, etc. The same software should be able to alert the user responsible for inventories anytime the supplies are running low. This will ensure that no time will there be a shortage of any important product for use. The software should also assist in stock taking, and provide a detailed report of stock count to be compared with a manual stock count for easier audit of the variances.
Spa software also includes payroll module, useful to the finance department for easier computing of employees’ salaries. It can also be used to compute commissions as well as staff bonuses.
Since the software handles several departments, it should be able to report the performance of each department, pinpointing the ones doing well and the ones that need improvement.
The software should also act as a marketing tool where the marketing department can create and send promotional emails, offers, discounts, etc. The software should also be able to store, update and compute customer’s loyalty points after every visit. The spa system should allow the client to redeem the points as payment for a service rendered when need be.
Some clients prefer to pay using a credit card, therefore, ensure the system allows the clients to pay via card or any other preferred mode of payment.
For the purposes of keeping contact with the spa’s customers, get a software that can be able to store clients contact information. It is also important to keep a record of all the vendors contacts, as well as the product each vendor supply in the system.